Working with OpenAI, T-Mobile US is trying to deliver predictive, “fairly magical” customer experiences T-Mobile US is working with artificial intelligence (AI) powerhouse OpenAI on a new customer-facing “intent-driven AI-decisioning platform.” The companies expect IntentCX, which combines T-Mo’s proprietary data with OpenAI’s powerful GPT series of large language models (LLMs), to launch next year. T-Mobile […]

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